Join Our Team as a Partner Support Associate (Voice-Based Role)

Are you passionate about communication, customer success, and driving meaningful connections? Do you enjoy turning leads into lasting partnerships through great conversations and proactive support? If so, this is your chance to join a leading multinational FinTech company as a Partner Support Associate.

This role offers a hybrid work setup and the opportunity to work in a fast-paced, innovative environment that’s reshaping how businesses interact with digital finance solutions. As part of a global organization, you’ll engage with clients and partners from diverse industries, helping them navigate their onboarding journey, resolve challenges, and achieve success.

About the Role

As a Partner Support Associate, you’ll play a critical role in strengthening the company’s relationship with its partners and clients. This position is voice-based, meaning your communication skills — especially over the phone — will be your most valuable tool.

Your main responsibilities will revolve around outbound communication, lead engagement, and CRM management, ensuring every interaction adds value and helps move potential and existing partners toward successful collaboration.

This isn’t a typical call-center role — it’s about building trust, delivering solutions, and becoming the voice of a company that thrives on customer satisfaction and innovation.

Key Responsibilities

As part of the partner support team, you will:

• Engage with new and existing leads:
  Make outbound calls to guide leads through onboarding processes and ensure all necessary documentation — such as the Know Your Business (KYB) requirements — is completed efficiently.

• Reconnect with paused or inactive leads:
  Reach out to leads who’ve stopped responding or temporarily disengaged. Present new value propositions, share updates, and reignite their interest in the company’s services.

• Revive cold leads:
  Contact leads who were previously “not interested” to offer updated solutions, helping them re-evaluate how the company’s services can meet their current needs.

• Ensure seamless merchant onboarding:
  Follow up with merchants who have open issues or pending steps in their integration process to ensure timely resolution and full activation.

• Promote company services:
  Introduce the company’s offerings to new prospects through outbound calls, clearly explaining the value and guiding them through the application and onboarding journey.

• Maintain CRM accuracy:
  Log all call outcomes, notes, and updates in Salesforce CRM (or similar platforms), ensuring all records are up to date and organized for effective follow-ups.

• Collaborate cross-functionally:
  Work closely with internal teams — including Sales, Onboarding, and Operations — to share insights, feedback, and suggestions that can enhance the overall partner experience.

What We’re Looking For

We’re searching for someone who thrives in a dynamic, target-driven environment but also values genuine communication and customer satisfaction. Whether you’re an experienced professional or a motivated fresh graduate ready to kick-start your career, this role offers a great opportunity to grow within the FinTech industry.

Qualifications include:

• Previous experience in telesales, outbound customer service, or business support is a plus.

• Strong communication skills and confidence in handling voice-based interactions in English.

• A target-oriented mindset, with the ability to balance sales goals and customer relationship management.

• Excellent organization and prioritization skills to handle high volumes of leads effectively.

• Familiarity with Salesforce or other CRM tools is preferred but not mandatory.

• Fresh graduates with strong communication skills and eagerness to learn are encouraged to apply.

This role requires not just persistence but empathy — understanding customer needs, addressing concerns, and building trust through every conversation.

Why Join Us?

Joining this multinational FinTech company means stepping into a culture that values growth, teamwork, and innovation. Here’s why this opportunity stands out:

• Global Exposure: Work with clients and partners from across the world, expanding your communication and cultural skills.

• Career Development: Gain valuable experience in FinTech — one of the fastest-growing industries globally — while building professional sales and support skills.

• Dynamic Environment: Be part of a forward-thinking organization that embraces creativity, collaboration, and continuous improvement.

• Hybrid Work Model: Enjoy a flexible schedule that balances remote work and in-office collaboration.

• Supportive Culture: Work in a people-first environment that values teamwork, respect, and recognition.

Ready to Take the Next Step?

If you’re enthusiastic, goal-driven, and ready to contribute to a company that’s transforming digital finance — we’d love to hear from you!

– Location: Hybrid – Alexandria, Egypt
– Industry: Multinational FinTech
– To Apply: Send your CV to [email protected] and mention Partner Support Associate – Voice-Based in the subject line.

Join a team that values innovation, connection, and growth.