Collection Agent – Leading Saudi Company in New Cairo
A well-known Saudi company operating in New Cairo is urgently seeking a motivated and results-driven Collection Agent to join their finance team. This is a great opportunity for professionals with experience in debt collection, customer service, or telecalling to grow their career within a fast-paced and reputable organization. If you have strong communication skills, persuasion abilities, and a commitment to achieving targets, this role is ideal for you.
About the Role
As a Collection Agent, you will play a critical role in maintaining the company’s financial health by ensuring timely collection of outstanding payments from customers. You will be responsible for reaching out to clients through multiple channels, building positive relationships, and applying effective collection strategies to recover dues while maintaining excellent customer service standards.
Your primary responsibility will be to make 300–350 calls daily to follow up on overdue payments. In addition to calls, you will communicate with customers via WhatsApp and email, ensuring all interactions are professional, courteous, and aligned with the company’s policies and collection guidelines. Every conversation will contribute to strengthening customer relationships while ensuring adherence to internal procedures.
Accurate documentation of all interactions is a key aspect of this role. You will be required to update the CRM system in real-time, ensuring that all information is complete, accurate, and readily available for team members and management. Proper documentation not only helps in tracking progress but also supports escalation of unresolved or high-risk cases to the team lead or relevant departments.
Meeting collection targets is essential. You will be expected to achieve both daily and monthly collection goals while ensuring customer satisfaction remains high. This balance between financial recovery and customer service requires excellent persuasion and problem-solving skills, as well as a clear understanding of collection tactics that encourage timely payments.
In addition to day-to-day collection responsibilities, you will ensure compliance with all applicable regulations and company policies. All communications must adhere to the CBUAE collection guidelines as well as Tamara’s internal procedures. This ensures ethical practices, protects customer relationships, and maintains the company’s reputation.
Key Responsibilities
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Make 300–350 outbound calls daily to follow up on outstanding payments.
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Contact customers through multiple channels, including phone, WhatsApp, and email.
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Accurately document all customer interactions and update CRM systems in real-time.
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Escalate unresolved or high-risk cases to the team lead or relevant departments.
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Ensure all communications comply with CBUAE collection guidelines and company policies.
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Achieve daily and monthly collection targets while maintaining high customer satisfaction.
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Apply effective collection tactics and persuasive communication strategies.
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Support team efforts to enhance process efficiency and improve collection outcomes.
Qualifications & Skills
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Bachelor’s degree in any related field.
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1–2 years of experience in debt collection, customer service, or telecalling roles.
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Fluency in Arabic and English is mandatory.
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Strong persuasion, negotiation, and problem-solving skills.
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Good understanding of collection tactics and strategies to ensure payment recovery.
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Familiarity with CRM tools and dialer systems is preferred.
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Proficiency in MS Excel is a strong plus.
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High level of organization, attention to detail, and resilience in handling challenging situations.
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Ability to maintain professionalism and customer focus under pressure.
This position provides a unique opportunity to join a reputable Saudi company with a strong presence in the market and a commitment to excellence. As a Collection Agent, you will not only contribute to the company’s financial performance but also play a key role in maintaining positive customer relationships. Your ability to handle challenging conversations, apply effective collection strategies, and maintain compliance will directly impact the company’s success.
If you are motivated, goal-oriented, and thrive in a fast-paced environment, this role will allow you to grow your career, enhance your communication and problem-solving skills, and gain valuable experience in the finance and collections domain.
Send your CV to: [email protected]
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