For one of the biggest Multinational FMCG Companies Located in Cairo, A “Call Center Quality Coach” is Urgently needed.
Job description:
• Conducts quality review of telephone representatives’ performance in accordance to the Time and quality of the call within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
• Audits representatives’ outbound phone calls (Telesales) observing performance, techniques, and application of guidelines and procedures.
• Audits representatives’ outbound phone calls (Telesales) observing performance, techniques, and application of guidelines and procedures.
Job requirements:
• 3 to 5 years of experience (at least 1 year in coaching outbound calls).
• Good English.
• Good English.
Job details:
• Flexible hours.
• Flexible job location.
• Flexible job location.