IT Help Desk expert

For a well-known IT company located in Cairo, “IT Help Desk expert” is required.

Job description:

– Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
– Respond to queries either in person or over the phone.
– Maintain the daily performance of computer systems.
– Respond to email messages for customers seeking help.
– Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Ms Office, Ms Windows XP/7/8, etc, MS Windows Server (Active Directory) and MS Exchange.
– Follow up on the inventory of computers and other devices.


– Bachelor’s degree in IT or any related field.
– Good command of English is mandatory.
– From 3 to 5 years of experience in similar positions.

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